- Returns & Exchanges Policy
Returns & Exchanges Policy
The material provided on this web site is for informational purposes only. Have your eyes examined regularly and always follow your eye care professionals instructions for the proper use and care of your contacts. If you experience any pain or discomfort from your contacts, discontinue use immediately and consult your eye care professional. As a contact lens replacement center, we can only sell you contact lenses that you have a valid prescription for, and are already wearing successfully. By placing an order you are confirming that you have a valid prescription and you have consulted an ophthalmologist or optician or optometrist or contact lens fitter.
If you feel that the lenses you received are defective, we will exchange the lenses free of charge. This does not cover damages caused by improper use. Defective contact lenses may only be exchanged for the exact same type, brand, prescription and color. We cannot issue refunds for defective lenses. Please note that the defective contact lenses will have to be returned to us first, before we can exchange them. If your contact lenses are defective, please notify us within 14 days after receiving your order.
Eyeglasses & Sunglasses
If you feel that the eyeglasses or sunglasses you received have a manufacturing defect, we will exchange the glasses free of charge. This does not cover normal wear and tear to the frame or lenses or damages caused by improper use. If our inspection shows the glasses were made incorrectly, we will replace them free of charge with the exact same model and prescription. We cannot issue refunds for defective glasses. To return your glasses for inspection, please notify us within 14 days after receiving your order.
If you want to cancel or modify your order, please contact us immediately. If your order has already been shipped, unfortunately we will not be able to cancel it or make any changes to it. In this case, you are welcome to return the item(s) back to us unopened for a refund or exchange (please see section below).
Returning unopened items
You can return unopened items up to 30 days after the purchase date for a refund or exchange. Items must be unopened and in their original, factory sealed packaging. If you would like to return an unopened item for a refund or exchange, please contact us within 30 days after receiving your order. Returning unopened items back to us happens at your own cost and risk. Please note that custom made contact lenses and prescription eyeglasses and sunglasses are not eligible for return unless defective.
Items damaged or not delivered
Vision Marketplace ships all packages with a tracking number that can be used to monitor the progress of the delivery. In the unlikely event your package arrives damaged or is lost during transit, we will be happy to replace your item(s). If your package arrives damaged or does not arrive within the estimated delivery time, please contact us.